Policies

Payment & Refund Terms

Effective 2 November 2026. These terms apply to payments made on this website and sit alongside your signed service agreement.

1  |  What you can pay here

Deposits, milestone payments, invoices and maintenance fees for work agreed with Josiah's Digital Services. Enter the invoice number or project reference exactly as it appears on your invoice, and the amount due.

2  |  Currency and processing

3  |  Pending and failed payments

PayPal holds some payments for review. A pending payment is not complete until PayPal releases it. If the page says your payment could not be confirmed, do not pay again: check your email for a PayPal receipt, or email us with the order ID shown.

4  |  Duplicate payments and overpayments

If you are charged twice for the same invoice, or pay more than was due, tell us and we will refund the extra amount in full to your original payment method within [14] calendar days of confirming it, or credit it to your next invoice if you prefer.

5  |  Refunds and cancellations

Refunds for cancelled projects follow section 15 of the service agreement: you pay for documented work completed and approved non-cancellable expenses, and any unused advance is refunded within [14] calendar days. Refunds go back through PayPal to the original payment method. Third-party services already bought on your behalf (such as domains or licences) may not be refundable.

6  |  Late payments

Late payments are handled under section 8 of the service agreement.

7  |  Disputes and chargebacks

If something looks wrong, email us first so we can fix it quickly. Opening a chargeback without contacting us may pause work on the project while the dispute is resolved.

8  |  Using this website

9  |  Governing law and contact

These terms are governed by the laws of [Jamaica]. Questions: josiahsdigitalservices@gmail.com.

Template terms: confirm the placeholders in [brackets] and have the terms reviewed for your jurisdiction before relying on them.